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Common errors when accessing a page preview

Portal under construction

Cause
The portal status is “Offline”.
Solution
Go to Settings – Portal Settings - Update - Status. If the status is “Offline” you need to change it to “Online” or “Under construction”.

Portal connection error

Cause
The backend URL doesn’t match the URL being used to open the preview.
Solution
Log into GXPortal as administrator user (GXPADMIN) and check if the backend URL configured in: Settings – System Parameters – Backend URL matches the URL being used to open the preview.

About page:blank

Cause
The page is out of the publication date range.
Solution
Change the publication date. Go to the Update option of the corresponding page and select Advanced.

Cause
The page is in “Offline” or “Pre-Offline” status.
Solution
Change its status to “Online” or “Pre-Online” in Update - Status.

Cause
The channel to which the page is assigned is in “Offline” or “Pre-Offline” status.
Solution
Change the channel status or assign the page to a channel whose status is “Online” or “Pre-Online”. To change the channel status go to Design - Channels and filter by status “All”. Select the “Update” option of the desired channel and change its status. To assign the page to another channel go to “Location” of the corresponding page and clear the “Include” option. Next, confirm to include it later in another channel with a different status.

Cause
The page is assigned to a channel that is out of the publication date range.
Solution
Change the channel publication date.

Preview option is not enabled

Cause
The page is not assigned to any channel.
Solution
Assign the page to a channel. Go to “Location” of the corresponding page and select the “Include” option in one of the channels. Next, press the “Confirm” button.

Cause
The page is assigned to more than one channel.
Solution
Filtering to show the pages by channel will make the preview work again.

Cause
The channel to which the page is assigned is in “Offline” or “Pre-Offline” status.
Solution
Filtering to show the pages by channel will make the preview work again.

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